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Welcome to NourishDoc's Expert Privacy
Policy. This Site is owned and/or operated by Design Dolce LLC (“Site
Provider”). This Privacy Policy applies to you if you are a Member,
Expert or other visitor to NourishDoc's expert services platform
("NourishDoc 's Expert Services Platform") made available at
www.NourishDoc.com ("NourishDoc 's Expert Services Site") and at other
third party websites.
Members, Experts and all other visitors to
NourishDoc 's Expert Services Site and/or NourishDoc 's Expert Services
Platform are referred to in this policy as "you" or an "Expert Services
Visitor". This Privacy Policy applies regardless of whether you are
using a computer, a mobile device or other device to visit NourishDoc 's
Expert Services Site or NourishDoc 's Expert Services Platform.
You are considered to be a "Member" if you
register to be a member on NourishDoc 's Expert Services Platform and
your member application is accepted. You are considered to be an
"Expert" if you complete the expert application on NourishDoc 's Expert
Services Platform and your profile has been activated by NourishDoc .
Please note that this Privacy Policy applies to all Expert Services
Visitors regardless of whether or not such visitor is a Member or an
Expert.
This Privacy Policy explains how NourishDoc
and certain third parties may collect, use, and disclose "Personal
Information" and other information we obtain via NourishDoc 's Expert
Services Site and via NourishDoc 's Expert Services Platform (together,
“Data”).
Personal Information Defined.
NourishDoc considers "Personal Information" to include information that
alone or when in combination with other information may be used to
readily identify or contact you, such as: name, address, email address,
or phone number. NourishDoc does not consider Personal Information to
include information that has been anonymized so that it does not allow a
third party to easily identify a specific individual.
Use and Acceptance. By using
NourishDoc 's Expert Services Site or NourishDoc 's Expert Services
Platform, you agree to this Privacy Policy. If you do not accept this
Privacy Policy, you must not use NourishDoc 's Expert Services Site or
NourishDoc 's Expert Services Platform.
New Uses of Personal Information and Other Information.
From time to time, NourishDoc may use Data for new, unanticipated uses
not previously disclosed in our Privacy Policy. If our information
practices change regarding information previously collected, NourishDoc
will make reasonable efforts to provide notice and obtain consent to
any such uses as may be required by law.
Communications with Experts and Members.:
If you engage in a communication with an Expert or a Member using
NourishDoc 's chat, email, voice or other communication products or
services made available to you by NourishDoc via NourishDoc 's Expert
Services Site or NourishDoc 's Expert Services Platform, you may
voluntarily provide, or otherwise be asked to provide, Personal
Information such as your name, contact information and other information
to facilitate service. By providing Personal Information and other
information via NourishDoc 's communication products or services, you
consent to NourishDoc collecting and processing such information for
the purposes outlined in this Privacy Policy.
NourishDoc maintains
transcripts ("Transcripts") of chats, emails and other written
communications conducted between you and any Expert or Member using
NourishDoc 's products and services. NourishDoc may, in accordance with
applicable law (including laws related to notice and/or consent),
record and maintain recordings of voice communications ("Recordings")
between you and any Expert or Member.
Communications with NourishDoc : If
you engage in a communication with NourishDoc related to NourishDoc 's
Expert Services Platform or NourishDoc 's Expert Services Site using
NourishDoc 's chat, email, voice or other communication products or
services made available to you by NourishDoc , or if you engage in a
pre- or post-interaction survey ("Survey") related to any such
communication, you may voluntarily provide, or otherwise be asked to
provide, Personal Information such as your name, contact information and
other information to facilitate service. By providing Personal
Information and other information via NourishDoc 's communication
products or services, you consent to NourishDoc collecting and
processing such information for the purposes outlined in this Privacy
Policy.
NourishDoc maintains Transcripts of
communications that are conducted between you and NourishDoc .
NourishDoc also maintains copies of Surveys and NourishDoc may, in
accordance with applicable law (including laws related to notice and/or
consent), record and maintain Recordings of voice communications between
you and NourishDoc .
Browser Information and Usage Information: We log web browser information (e.g., Internet Protocol addresses and browser types) and other usage information from NourishDoc 's Expert Services Site and NourishDoc 's Expert Services Platform such as page view tallies, time spent on each page, geographic location information, page browsing information, subject matter browsing information and operating system information. If the Expert Services Visitor is using a mobile or other portable device to visit or access NourishDoc 's Expert Services Site or NourishDoc 's Expert Services Platform, we may collect hardware information related to the device used by the Expert Services Visitor. Your browser may be set to limit or prevent any of the browser information described above from being transmitted. If so, NourishDoc 's Expert Services Site, NourishDoc 's Expert Services Platform or certain communication tools, or other features or functions offered as part of NourishDoc 's Expert Services Site or NourishDoc 's Expert Services Platform, may not be available to you.
Member Account:
. In order for a visitor to use many of the
features or offerings on NourishDoc 's Expert Services Site or
NourishDoc 's Expert Services Platform, the visitor may be required to
open a member account and provide Personal Information. Many services
require payment of a fee. Before using pay services, the Member would be
required to provide payment information via the members account.
NourishDoc uses a third party credit card processor to process and
store credit card information submitted via the Member’s account.
NourishDoc may allow Expert Services
Visitors to sign in to NourishDoc 's Expert Services Platform and/or
enroll as a Member by using the sign-in credentials used by such visitor
on a third party social media website (e.g., Facebook). By signing in
or enrolling using the third party website’s credentials, the Expert
Services Visitor consents to NourishDoc collecting and maintaining the
information provided via such third party website. NourishDoc is not
responsible for the privacy practices of any third party website.
Requests for Information, News and other Content. : When you sign up to become a Member or an Expert, you may sign up to receive information, news and other content related to new and existing products and services related to NourishDoc 's Expert Services Site, NourishDoc 's Expert Services Platform and events and other information related to NourishDoc that may be of interest to you. You may also sign up to receive information, news and other content from third parties whose services and/or products we believe may be of interest to you. You will be asked to provide Personal Information, such as contact details and other information, relevant to delivering such news and information. We maintain all such information.
Technical Support Requests: If you need technical support related to NourishDoc 's Expert Services Site or NourishDoc 's Expert Services Platform, you will need to complete a form for the purposes of defining and clarifying your technical support request. When submitting a technical support request, you will be asked to provide Personal Information, including an email address and a description of the issue. We maintain copies of all technical support requests and other information submitted with or related to such requests.
Promotions: From time to time, we may offer promotions on NourishDoc 's Expert Services Site or via NourishDoc 's Expert Services Platform. If we do, and if you wish to participate, you may be required to provide Personal Information, such as contact information and other information. We maintain such information.
Expert Services Applicants.: If a visitor wishes to apply to be an Expert on NourishDoc 's Expert Services Platform, the visitor will be required to submit Personal Information as requested. Any information supplied by or on behalf of a visitor for purposes of becoming an Expert may be maintained by NourishDoc as well as third party affiliates and other third parties. Please note that NourishDoc may have additional privacy terms that apply to Expert applicants. Such terms will be made available when an applicant applies to be an Expert or when an applicant otherwise accesses his or her account.
Cookies:
NourishDoc 's services use cookies and other
similar technologies such as pixel tags to collect and store
information that is generated automatically as you use the services,
including your preferences and anonymous usage statistics.
Similar cookies and other technologies are
used by our partners, which may also include Flash cookies. Flash
cookies are set through a mechanism in Adobe Flash Player. With Flash
cookies your data is stored in multiple places and it may be restored
once you delete it. To control flash cookies, modify the settings on the
Macromedia website here. HTML5 has a local storage feature that, when
used, allows for quicker access to a website upon a return visit. HTML5
is currently supported by some mobile devices and desktop browsers.
HTML5 data is not stored in a browser's "cookies" file. Most browsers
also give you the ability to control cookies, usually through the
settings menu - your browser's help feature will explain how.
Additionally, certain of our partners allow you to opt-out of their use
of cookies by clicking here. The choices you make on these sites are
browser-specific. So, if you use a different browser, you will need to
opt out again. If a browser is set to refuse cookies, it is possible
that some of the functionality offered by NourishDoc will not be
available or will not work as effectively for you.
Transcripts, Surveys and Recordings:
NourishDoc may access and use Transcripts,
Surveys and Recordings for purposes of performing or delivering a
service to an Expert Services Visitor, providing maintenance or support
services for an Expert Services Visitor, for training and quality
assurance purposes, for purposes of investigating any claim made by or
related to an Expert Services Visitor, for purposes of improving our
services and/or for other lawful purposes. Third-party service providers
retained by NourishDoc to perform services on behalf of NourishDoc
may also have access to Transcripts, Surveys and Recordings for purposes
of performing or delivering a service to NourishDoc , providing
maintenance or support services, for training and quality assurance
purposes, for purposes of investigating any claim made by an Expert
Services Visitor or related to an Expert Services Visitor’s use of the
services, for purposes of improving our services and/or for other lawful
purposes.
Experts with whom a Member or other Expert
Services Visitor communicates have access to the Transcripts and
Recordings between them. NourishDoc has no control over the privacy
practices of such Experts. You are encouraged to verify the privacy
practices of Experts before you communicate with them.
Browser Information and Cookies: We use browser information, cookies and pixel tags to determine whether a communication service or marketing material should be deployed on your browser when you are visiting NourishDoc 's Expert Services Site or using NourishDoc 's Expert Services Platform. We may also use browser information, cookies and pixel tags: to determine how you arrived at NourishDoc 's Expert Services Site or NourishDoc 's Expert Services Platform, to determine whether you are a return visitor, to help us improve our product and service offerings, for quality assurance and training purposes, to help diagnose problems with our servers, to gather broad demographic information, to administer and optimize our services, to deliver marketing or other materials to you on behalf of third parties and for other lawful purposes. Information collected by third party operators themselves is governed by their own privacy policies.
Aggregate Information: We may aggregate information so that it is not Personal Information, and we may use and share such aggregated information for training and quality assurance purposes, for purposes of delivering our services, for purposes of expanding and improving our services and for other lawful purposes.
Third Parties:
NourishDoc does not sell, trade or rent
Personal Information provided by you in any Transcript, Survey or
Recording for direct marketing or any other purpose, except as provided
in this Privacy Policy or with your permission. Except as described in
this Privacy Policy, NourishDoc does not divulge the content of
Transcripts, Surveys or Recordings to third parties or vendors
performing services on behalf of NourishDoc .
If you accessed NourishDoc 's Expert
Services Site or NourishDoc 's Expert Services Platform via a third
party website, you may be subject to terms and conditions that apply to
that third party website. As mentioned below, NourishDoc is not
responsible for the privacy practices of any third party.
NourishDoc uses third party data facilities
and other third party service providers to perform services that are
routinely handled by such providers. Such providers may store and, if
applicable, process Personal Information and non-Personal Information in
keeping with the service that they provide. We may also share weblog
data and other similar non-Personal Information Data with third parties.
For example, we may share traffic data for the Site with a third party
that analyzes and publishes Website traffic surveys.
Legal Reason to Disclose: NourishDoc may disclose your information including Personal Information if: (i) NourishDoc reasonably believes that disclosure is necessary in order to comply with a legal process (such as a court order, subpoena, search warrant, etc.) or other legal requirement of any governmental authority, (ii) disclosure would potentially mitigate our liability in an actual or potential lawsuit, (iii) reasonably necessary to enforce this Privacy Policy, our Terms of Use or our agreement with an Expert Services Visitor, (iv) disclosure is intended to help investigate or prevent unauthorized transactions or other illegal activities (including any claim that a Member did not authorize charges incurred via NourishDoc 's Expert Services Platform or via NourishDoc 's Expert Services Site), or (v) necessary or appropriate to protect our rights or property, or the rights or property of any person or entity.
Special Notice to NourishDoc Users located in countries other than the United States
If you are visiting from the European
Union or other regions with laws governing data collection and use that
may differ from U.S. law, including those whose privacy laws may be more
restrictive than
U.S. law, please note that you are
transferring your personal data to the United States to NourishDoc . By
providing your personal data you consent to that transfer.
Message Boards, Communities, Blogs
If you use any message board, community
(including any Expert Services community or forum) or blog made
available on NourishDoc 's Expert Services Site or NourishDoc 's Expert
Services Platform you should be aware that any information you submit
via those services may be read, collected, copied and used by other
users, and could be used to send you unsolicited messages. NourishDoc
may access and use any such information for purposes of performing or
delivering a service to an Expert Services Visitor, for purposes of
providing maintenance or support services, for training and quality
assurance purposes, for purposes of investigating any claim, for
purposes of improving our services and/or for other lawful purposes. For
the avoidance of doubt, NourishDoc is not responsible for the
information that you choose to submit or post via any of those services
and NourishDoc is not responsible for how any such information may be
used by others or responded to by others. NourishDoc 's privacy
obligations set forth in this Privacy Policy are not applicable to your
use of any message board, community or blog on NourishDoc 's Expert
Services Site, on NourishDoc 's Expert Services Platform or on any third
party website. Additional terms made available via any such message
board, community and/or blog may apply to your use of any of the
foregoing.
Security Data transmissions over the Internet cannot be guaranteed to be fully and absolutely secure. Our website and our services have security measures in place designed to protect against the loss, misuse and alteration of the information under our control. Our security measures include the measures described below.
Encryption and Firewalls: Chat transcripts are encrypted during transmission. We use standard Secure Socket Layer (SSL) encryption that encodes information for such transmissions. All Transcripts are maintained and archived on secure servers. Access to stored data is protected by multi-layered security controls including firewalls, role-based access controls and passwords. Experts and Members may review their chat history and see Transcripts of chats that they have engaged in. Experts and Members are only granted access to the chats that they engaged in under their Expert profile or Member profile. Data is backed up regularly and archives are stored off-site in a secure location.
Safe Harbor: NourishDoc complies with the U.S.-EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Information from European Union member countries. The company has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view the company's certification, please visit http://www.export.gov/safeharbor/.
NourishDoc 's Expert Services Platform made available on Third Party Websites: NourishDoc 's Expert Services Platform may be made available on third party websites. In addition, links to NourishDoc 's Expert Services Site and NourishDoc 's Expert Services Platform may be made available on third party websites. NourishDoc is not responsible for and does not control the privacy practices of any third party. Accordingly, we encourage you to review the privacy practices of each website that you use or visit.
Business Transfers: In the event that all or substantially all of NourishDoc 's assets have been acquired, or in the event of any merger, bankruptcy or reorganization involving NourishDoc , all Transcripts, Recordings and Surveys, as well as all other information about you and your use of our services will likely be included in the acquired or merged assets.
Choice Regarding Personal Information: If you elect to engage in any communication using our services, it is up to you to decide what, if any, information to provide during such session. Depending on your request or the means of communication it may not be possible to communicate with you or address all of your questions without providing some information. Nevertheless, if you do not wish to furnish certain information, then you should not do so.
Your California Privacy Rights: Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the address referenced below.
Children's Privacy: NourishDoc does not encourage participation or visitation by children. Visitors who are known to be under the age of 16 are prohibited from becoming Members or Experts. NourishDoc does not knowingly collect personally identifiable information from children under the age of 16.
NourishDoc welcomes your feedback on our Privacy Policy. Please send your comments to : Design Dolce LLC, 50 Woodside Plaza, Ste 612, Redwood City, CA 94061
We recommend that you review this policy periodically, as we may update it from time to time. Your use of any NourishDoc service offered on NourishDoc 's Expert Services Site or via NourishDoc 's Expert Services Platform following a change to this Privacy Policy represents your consent to the new Privacy Policy to the fullest extent permitted by law.
are pieces of information that some websites transfer to a visitor’s web browser accessing the website and are used for record-keeping purposes at many websites. Use of cookies makes web-surfing easier by performing certain functions such as saving passwords, lists of potential purchases and personal preferences regarding the use of the particular website, and ensuring that the user does not see the same ad repeatedly.
Encryption :is the process of transforming information into unreadable text so that it is only legible to those possessing an encryption key. The process of making encrypted information readable again is referred to as decryption.
Pixel tags :are small graphic images that are embedded in a web page or email for purposes of tracking activity on web pages or whether a user has opened or accessed an email. A pixel tag may be set to identify on what browser and computer it was viewed, whether that browser has cookies received from a server associated with the pixel tag, and whether the web page or email with the pixel tag was forwarded or copied.
Web browser :is a software program that allows a user to access, retrieve and view information on the World Wide Web. Examples of browsers include Internet Explorer, FireFox, Google Chrome and Safari.
